Last updated: April 17, 2026
At Alpha Travel Agency SHPK, we are committed to protecting the privacy and security of our clients’ personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide to us when using our website, https://ata-balkan.com, or when booking travel services with us.
1. Who We Are
Our website address is: https://ata-balkan.com. Our business details are:
- Company Name: Alpha Travel Agency SHPK
- Address: Rruga Bedri Karapici, Tirana, Albania
- Contact Email: info@ata-balkan.com
- Phone: +355 69 666 2626
2. What Personal Data We Collect and Why
We collect only the information necessary to provide high-quality travel management services:
- Contact & Booking Information: Name, email, phone number, and physical address. When necessary for travel arrangements (e.g., flight bookings, visas, or hotel check-ins), we may collect passport details.
- Travel Preferences: Dietary requirements, accessibility needs, or specific activity interests to ensure your tour is tailored to your needs.
- Website Usage Data: We collect standard technical information (IP address, browser type) to ensure our website is secure and performing correctly.
- Payments: We do not store credit card or banking details on our servers. All payments are processed through secure, third-party financial gateways or direct bank transfer.
3. Who We Share Your Data With
As a DMC, we share information only to facilitate your travel arrangements. We do not sell your data.
- Service Providers: We share necessary passenger details with hotels, transport providers, local tour guides, and booking platforms to confirm your reservations.
- Legal Requirements: We may disclose data if required by law, such as to border control, government authorities, or tourism boards in the countries you visit.
4. How Long We Retain Your Data
- Inquiries: Contact form submissions are retained for up to 2 years to assist with potential future travel planning.
- Bookings: Transaction records, invoices, and service agreements are retained for as long as required by Albanian tax and accounting laws.
5. Your Rights Over Your Data
You have the right to:
- Request access to the personal data we hold about you.
- Request the correction of inaccurate information.
- Request the deletion of your personal data (subject to our legal and accounting obligations to retain certain records).
To exercise these rights, please contact us at info@ata-balkan.com.
6. Embedded Content and Third-Party Links
Our website may include embedded content (e.g., videos from YouTube) or links to external sites (hotels, airlines, activities). These websites may collect data about you, use cookies, and monitor your interaction. We have no control over the privacy practices of these third-party websites.
7. Data Security
We prioritize your data security. Our website uses SSL encryption (the padlock icon in your browser) to ensure that information submitted through our contact and booking forms is transmitted securely.
8. Contact Us
If you have any questions or concerns regarding this policy, please contact us at: Alpha Travel Agency SHPK Rruga Bedri Karapici, Tirana, Albania Email: info@ata-balkan.com Phone: +355 69 666 2626